Withdrawal
Cancellation
Right of withdrawal for the delivery of items
You have the right to withdraw from this contract within twenty-one days without giving any reason. The cancellation period is twenty-one days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must (Kiteflow, Kottbusserstrasse 8 10999 Berlin, Tel. +49 (0) 17 45 123 234, email: alex@kiteflow.de) by means of a clear statement (eg Mail or e-mail sent) about your decision to withdraw from this contract.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than within twenty-one days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of twenty-one days. The cost of goods that can be shipped by parcel is € 6.90 or is estimated at not more than € 65.00 for non-deliverable goods. " You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Right of withdrawal for the provision of services
You have the right to withdraw from this contract within twenty-one days without giving any reason. The cancellation period is twenty-one days from the date of the conclusion of the contract. To exercise your right of withdrawal, you must contact us
(Kiteflow, Kottbusserstrasse 8 10999 Berlin, Tel. +49 (0) 17 45 123 234, E-Mail: alex@kiteflow.de) by means of a clear explanation (z. B. ein mit der Post versandter Brief, Telefax oder E-Mail)
inform about your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.